How can we help you today?

In 2014, our founder Kanchan found her inspiration in a cat cafe in Thailand. After returning to the US and quitting her corporate job, Kanchan set out to change the way we connect with rescue animals. Our kitten and cat cafes are located in Washington D.C. and Los Angeles, and we hope to spread our impact even further as we grow! Now, we've expanded our reach to provide animal lovers with Crumbs & Whiskers swag wherever you live! Read more about our founding on our website!

Our kitten & cat cafes are located in Washington D.C. and Los Angeles. All of our merchandise is made custom to each order, by our friends at Arm The Animals in Arcadia, CA.

We do! We started out selling two or three t-shirts in our stores, and now look at us, all grown up with a big fancy e-commerce shop. Our physical stores are catered to the cat cafe experience, so our merchandise in store is very limited, and your items may not be available upon your visit. 

Yes! All of our items are made to order in Southern California. Custom. ;)

Step 1: Find your perfect merch item. The one (or fifty) that really speak to you.

Step 2: Add to cart.

Step 3: Click the cute cart icon at the top right of the page.

Step 4: Follow the forms and celebrate your awesome purchase with a happy dance!

Absolutely! If you realize that you made a mistake with your size choice or color, send us an email within 24 hours of your purchase, and we will fix it for you. 

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was shipped.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email loran@crumbsandwhiskers with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. 

When you get to the checkout process, look for this box that reads "Gift Card or Discount Code" on the right hand side of the screen.

Contact us as soon as you realize you entered the incorrect address, we cannot guarantee we will be able to change it in time (during crazy busy times), but we will do everything in our power to correct it!

Once your order ships, you will receive an email notification (and Facebook notification if you have that option turned on) & in that notification email, you will be informed if you received tracking or not.

Our current software provides tracking numbers for packages over 10oz. Any packages under 10 oz does not receive tracking. If your package is more then 10oz, then you should have received a tracking number in your shipping email notification.

If your tracking says this, wait a couple days for the status to update. Sometimes it is us/our system and sometimes it USPS. We produce, package, print shipping labels and ship in batches (multiple orders organized by date ranges) ALL by hand. So while prepping your package to ship, we print labels in batches. Once we print all labels in a batch, we then prep that same batch and then drop them off at USPS. Since we do all of this by hand, prepping/labeling/shipping portion of our process can take a couple days. Once we pass your package to the USPS, they process it and check it into their system (it can take up to 24 hours for them to check it in or for the status to update). Once they do this, they will begin generating tracking data for your package. If you have any of the above status titles, it can be any of the above situations. So please just be patient and wait for the update. Please understand that once your package tracking says “Picked up,” we no longer have your package and it is with the USPS. Unfortunately, we cannot recall packages that have already sent, so if something is wrong, we have to wait for you to receive it and send it back, or wait for it to “bounce back” from the USPS. If your tracking status is stuck in one of the above titles for more then 4 business days, please contact us so we can look into your situation further.

We currently have 3 print/distribution/shipping centers. Depending on the items in your order, you might receive multiple packages. It does not cost you extra, if you we ship multiple packages. Our main and primary center ships within our quoted 8-10 business days (not including weekends/holidays), our two other smaller secondary distribution centers tend to ship slightly faster. If you have not received all of your items, the rest of your order should be on its way a little later. If your full order is not shipped after 11 business days (business days do not including weekends/holidays) please contact us so we can see what the delay is and what is going on.

We ship in 5-7 Business Days (which does not include weekends/Holidays).  However since we are a super small business, if we get behind or an item is backordered, shipping might take a little longer. Please be patient, unfortunately as a small business we occasionally run into obstacles.   Once an order is shipped, USPS quotes up to 21 business days (which does not include weekends/holidays), and sometimes a couple days longer if there is a delay (usually delays for international orders are because of Customs). I have see international customers receive their orders in as little as 5 business days, and some up to one month. USPS usually is pretty good about scanning tracking numbers, however once an order leaves the US, international shipping companies are not required to scan packages. So even though there is no movement when it leaves the US, usually it is still in transit. 

Absolutely! We are proud to say that Crumbs & Whiskers has shipped product to almost every country in the world! We have shipped without incident to destinations such as Azerbaijan, The UAE, Africa, Israel, Asia and all countries in South America (even the little islands off the coast).   International shipping is more expensive and there is nothing we can do about that, unfortunately. However, we have done our homework to make sure our rates reflect all the different destinations across the world we have shipped to in the past. We do all we can to keep shipping costs as low as possible and we promise to get you your order no matter where you are!   ***Some countries may have state/provincial tariffs, taxes, fees, customs, etc. on items coming from the United States and we cannot be responsible for them. Please check with your local postal system for details in your area.****

No! Our shipping system allows us to generate all necessary customs forms and we are able to provide all the documentation required by mail carriers.

If you need an order for a specific event or a specific date, we advise you to order about 3 weeks in advance (4 weeks if it is an international order), just in case an item gets backordered or other unforeseen issues/shipping issues pop up. Orders should be received well before 3 weeks, but this gives cushion room so you for sure get your package on time for the event/specific date.

Currently we do not offer that option, we are too small to offer more then one shipping time frame. Hopefully in the future once we expand and grow, we will be able to offer these options!

Currently, we use the U.S. Postal Service for all deliveries. We have used them for over 6 years now, they have shown to be the most reliable and affordable way of getting our products to our customers.

Our most common shipping rate for one item weighing less than 12 oz. is $6.95 ($2.95 for stickers only that weigh less then 3oz). For items and order weighing more than 14 oz., rates start at $8.95 & $12. For packages weighing more then 16oz, we utilize USPS Priority shipping; this includes hoodies, fleece tops and multiple item orders. **Please note, shipping prices and weight tiers can change without notice. We try to update this anytime information changes, however we are not perfect. If the exact shipping price is a big concern, start the process of checking out and it will tell you the exact price for what you are looking to buy. Or you can reach out to us, to do this for you. **

Our most common shipping rate for one item weighing less than 8 oz. is $9.99 ($5.95 for stickers only that weigh less then 3oz). Orders that are up to 2lbs cost $16 to ship internationally.. For packages weighing more than that, can cost $24.99 all the way up to $50 (around 9lbs). **Please note, shipping prices and weight tiers can change without notice. We try to update this anytime information changes, however we are not perfect. If the exact shipping price is a big concern, start the process of checking out and it will tell you the exact price for what you are looking to buy. Or you can reach out to us, to do this for you. ** ***Some countries may have state/provincial tariffs, taxes, fees, etc. on items coming from the United States and we cannot be responsible for them. Please check with your local postal system for details in your area.***

Most, if not all of our products are considered "pre shrunk," however we have noticed they still shrink a bit.

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Hand wash & line dry.

Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric. So we recommend machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Clean with damp cotton or microfiber cloth. Add a drop of dish soap to the rag if needed and wipe the soap down with a clean and damp cloth.

Since we are print to order (no item is printed till it is ordered), exchanges/returns are a little more restrictive & unfortunately cannot exchange/return all items. Items that CAN be Exchanged/Returned...But need to be Unwashed & Unworn -Sling bags -All tees/tanks that are NOT ALL Over Printed tops -All Sweaters & Fleece -Pet Bandanas   Items that CANNOT be Exchanged/Returned

-Custom Items
(If you uploaded a photo for the product, request special design or special styles, it is custom and CANNOT be Exchanged/Returned)

-Mystery Grab Bags -Leggings -All Over Printed Tees/Tanks (Dye Sub) -Bath Mats -Shower Curtains -Hats -Laptop Sleeves -Socks -Phone Cases -Pouches -Canvas Bags (returned ok) -Mugs & Tumblers & Beer Steins -Backpacks -Mouse Pads -All Blankets -Beach Towels -Dog Leashes & Dog Collars If for whatever reason you are not happy with an item, please let us know and we will do our best to make sure you get taken care of!

If your item does qualify to be exchanged or returned, items must be Shipped within 30 days from the ship date (45 days if it is an international order). Since we are Print To Order, every order is a custom job, so when an item is sent back, we have to eat the cost and make a new one. We can be flexible with these dates, if you reach out to us ahead of time and let us know whats going on. But please do not take advantage of our flexibliity, otherwise you will ruin it for others & we will be forced to be strict on the date range. If you need to Exchange or Return, please send your item/s to the below address with your order number and a note what you would like to do. On the note please be very specific. Crumbs & Whiskers ATTN: Exchanges/Returns 144 E. SANTA CLARA STREET UNIT A ARCADIA, CA 91006   Once we receive your exchange, it takes up to 8-10 business days (business days do not include weekends/holidays) to ship out your replacement or exchange. If you are waiting for a refund, once we receive your package, it can take up to a week to process a refund. 

Crumbs & Whiskers will reimburse customers for shipping back to us if we send you the wrong item or the item is defective. Customers are responsible for paying for shipping if they ordered the wrong item, wrong size or changed their mind.

Once you contact us, please allow 4-5 business days (not including weekends/holidays) for a response.

***If you contact us outside our Contact Form, you risk not being answered*** If you directly email us (not from this contact form) then you risk not being answered, those emails are NOT used for Customer Service and are NOT monitored regularly***